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Customer Service Job For Fresher
Job Details

Organization Name : Optima Communications International Inc
Post Name : Customer Service
Employment Type : Full Time
Qualification : 12th Pass, Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : Fresher
Salary : CAD 20 To CAD 25 Per Hours
Location : Toronto, Ontario, Canada M5J 2L7

About Organization
Optima is a B2B and B2C Business Process Outsourcer (BPO) specializing in customer contact with a service model that understands the unique priorities of each client, then develops a solution matched to the opportunity by blending the right people, process and technology in the best or “optimum” balance.

Over 25 years, Optima has evolved to become a specialist within the regulated industries of banking, insurance and utilities. This focus is an obvious benefit to clients in similar regulated industries, but it also provides distinct benefits to prospective clients in many other industries and categories.
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Requirements

Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Customer Service Skills

Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.

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