Call Centre Representative

Urgent Vacancy Indeed Jobs Ottawa For Call Centre Representative
Job Description
Indeed Jobs Ottawa, We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
You are responsible for meeting personal and team targets as well as our customer satisfaction. Customer services is a field which focuses on providing support and services for customers during the purchasing process.
Job Details

Hiring Organization
Ottawa Community Housing

Post Name
Call Centre Representative

Any Graduate


Employment Type
Full Time

Work Hours
8 Hours

CAD 20 To CAD 22 Per Hour

Ottawa, Ontario, Canada K1N 1E1

About Organization
OCH provides approximately 15,000 homes to about 32,000 tenants, including seniors, parents, children, couples, singles and persons with special needs, within many communities across the City of Ottawa.
We house a diverse population of varying languages, ethnicity and cultures. We are also the largest social housing provider in Ottawa and we manage two-thirds of the City’s social housing portfolio.

Ottawa Community Housing’s vision is to be a leader in providing safe and affordable homes to enable OCH tenants to fully participate in the socio-economic opportunities of the City. As a leader in the delivery of quality, affordable housing, OCH collaborates with others to develop safe and healthy communities.

Job Responsibilities For Indeed Jobs Ottawa

Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.

Job Skills For Indeed Jobs Ottawa

Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command over the English language.

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