Urgent Vacancy Amazon Jobs Toronto Work From Home For Customer Service
Amazon Jobs Toronto Work From Home, We are hiring a customer service to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”.
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
CAD 17 To CAD 21 Per Hour
Job Location Type
Work From Home
Amazon.com, Inc. (/ˈæməzɒn/ AM-ə-zon) is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as “one of the most influential economic and cultural forces in the world”, and is one of the world’s most valuable brands. It is one of the Big Five American information technology companies, alongside Alphabet, Apple, Meta, and Microsoft.
Amazon was founded by Jeff Bezos from his garage in Bellevue, Washington. Initially an online marketplace for books, it has expanded into a multitude of product categories: a strategy that has earned it the moniker The Everything Store.
It has multiple subsidiaries including Amazon Web Services (cloud computing), Zoox (autonomous vehicles), Kuiper Systems (satellite Internet), Amazon Lab126 (computer hardware R&D).
Job Responsibilities For Amazon Jobs Toronto Work From Home
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Job Requirements For Amazon Jobs Toronto Work From Home
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Job Skills For Amazon Jobs Toronto Work From Home
Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
Ability to Use Positive Language.
Clear Communication Skills.
Positive attitude. A positive attitude is for a customer service rep what a solid foundation is for a building.
Excellent communication skills. Think big here, real big.
Thorough product knowledge.
Strong multi-tasking skills.
Job Benefits For Amazon Jobs Toronto Work From Home
You’ll Improve Your Emotional Intelligence.
You’ll Understand a Product Inside and Out.
You’ll Build Transferable Skills.
You’ll Have a Network Within Your Organization.
You’ll Learn How to Effectively Solve Problems.