Customer Service Agent

Urgent Vacancy Work From Home Jobs in Canada For Customer Service Agent 
Job Description
Work From Home Jobs in Canada, The job of a customer service agent, also known as a customer service representative, is to offer support to customers who have questions, concerns, problems, or who want to purchase a product or service.

Some customer service agents work from home and communicate with clients on the phone, by email, through online chat programs, or even on social media. Other agents work in a call center or at an office.

Customer service agents may be the only contact a customer has with a company, so it’s important that they make the experience as positive as possible. A customer service agent needs a minimum of a high school diploma or GED, but many companies prefer to hire agents who have sales experience or an undergraduate degree.
Job Details

Organization Name : Advisor Websites
Post Name : Customer Service Agent
Employment Type : Full Time
Qualification : Any Graduate
Job Location Type : Work From Home
Industry : Private
Work Hours : 8 Hours
Job Experience : 0 To 2 Year
Salary : CAD 15 To CAD 22 Per Hour
Location : Vancouver, British Columbia, Canada V5L 0C7

About Organization
“Grow Your Business, Amaze Visitors Online and Skyrocket Conversions with Personalized Websites and Targeted Digital Marketing Solutions for Financial Advisors” Advisor Websites started off as your typical web agency back in the early. We were operating under a different name, building websites for anyone who needed one.

Lucky for us, one of our first clients was a Financial Advisor. We assumed that building their website would be just like any other website, boy we were in for a surprise. When it came time to launching the firm’s website, the advisor asked if we were able to send the website to their compliance team.

Compliance team? What was this all about? Well, we learned soon enough. After launching our first website for a Financial Advisor, word was travelling around Vancouver that we were the place to go if you were a Financial Advisor and needed a website.

Over the next couple of years we built strong relationships with compliance offices all over Canada for some of the country’s largest groups of Financial Advisors. We would like to say this part was a little more planned and strategic, but as truth would have it, it occured much earlier than we planned.

After securing the domain, we started to generate a bit of inbound demand from Financial Advisors in the U.S., who were in need of a website. The conversations would always be the same.
Customer Service Agent Responsibilities For Work From Home Jobs in Canada

Communicate with current and potential clients via telephone, email, online chat, or social media
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
Maintain a courteous and calm manner at all times to de-escalate stressful situations
Document personal information to create, update, or adjust customer accounts
Prepare call-related information for purposes of auditing and reporting
Provide and respond to feedback about any aspect of the job or its duties
Suggest products and services to clients based on their requests and needs
Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

Customer Service Agent Skills For Work From Home Jobs in Canada

Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Resolving conflict
Analyzing information

Customer Service Agent Requirements For Work From Home Jobs in Canada

Undergraduate degree in business, sales, or related field of study preferred
Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
Bilingual language skills a plus, especially Spanish, Mandarin, and French
Excellent verbal and written communication skills
Ability to remain calm and composed in a fast-paced, high-pressure environment
Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
Ability to stand or sit for extended periods of time
Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems

Customer Service Agent Benefits For Work From Home Jobs in Canada

You’ll Improve Your Emotional Intelligence.
You’ll Understand a Product Inside and Out.
You’ll Build Transferable Skills.
You’ll Have a Network Within Your Organization.
You’ll Learn How to Effectively Solve Problems.

Apply Now

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