Customer Service Agent

Urgent Vacancy Jobs in Calgary Full Time For Customer Service Agent
Job Description
Jobs in Calgary Full Time, The job of a customer service agent, also known as a customer service representative, is to offer support to customers who have questions, concerns, problems, or who want to purchase a product or service.
Some customer service agents work from home and communicate with clients on the phone, by email, through online chat programs, or even on social media. Other agents work in a call center or at an office.
Customer service agents may be the only contact a customer has with a company, so it’s important that they make the experience as positive as possible.A customer service agent needs a minimum of a high school diploma or GED, but many companies prefer to hire agents who have sales experience or an undergraduate degree.
Job Details

Hiring Organization
Executive Flight Centre – Calgary Home Office

Post Name
Customer Service Agent

Qualification
Any Graduate

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
CAD 30000 To CAD 36000 Per Year

Location
Calgary, Alberta, Canada T2E 7R3

About Organization
Executive Flight Centre strives to be an industry leader when it comes to our customer service. We are always looking to evolve in order to remain at the forefront of our industry and to ensure our customers are receiving the best customer service.
Our company and employees are continuously enhancing our customer service program in order to progressively elevate our standards. EFC Executive Standards – EFC’s Four pillars of Customer Service: Our quality standards are prioritized into a clearly understood hierarchy in order to avoid any irreconcilable tie-breaks.
To provide an excellent quality of service to all customers in the aviation industry by focusing on safety, quality, consistency, and customer service. Continuing to promote employee contribution and growth, ultimately leading to the sharing of profits with all its stakeholders.
The operator of choice through innovation, passion and a desire to exceed expectations in providing products, facilities and services to the aviation industry across the country.Our team members are dedicated, respectful and go above and beyond to always provide friendly and efficient service throughout all aspects of our business.
Job Responsibilities For Jobs in Calgary Full Time

Communicate with current and potential clients via telephone, email, online chat, or social media
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
Maintain a courteous and calm manner at all times to de-escalate stressful situations
Document personal information to create, update, or adjust customer accounts
Prepare call-related information for purposes of auditing and reporting
Provide and respond to feedback about any aspect of the job or its duties
Suggest products and services to clients based on their requests and needs
Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

Job Skills For Jobs in Calgary Full Time

Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
Bilingual language skills a plus, especially Spanish, Mandarin, and French
Excellent verbal and written communication skills
Ability to remain calm and composed in a fast-paced, high-pressure environment
Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
Ability to stand or sit for extended periods of time

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