Urgent Vacancy Amazon Jobs Montreal For Customer Service Associate
Amazon Jobs Montreal, A customer service associate assists customers with inquiries related to a company’s products and services. Customer service associates maintain adequate company and product knowledge to provide proficient service. Also known as customer service representative.
We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.
You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
Customer Service Associate
CAD 12 To CAD 14 Per Hour
Montreal, Quebec, Canada H3A 1G1
Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as “one of the most influential economic and cultural forces in the world”, and is one of the world’s most valuable brands.
At Amazon, we believe that innovation has the power to change the world. As we strive to become Earth’s most customer-centric company, we constantly look for new ways to innovate on behalf of our different customers.
Individuals who shop our global websites, merchants who sell on our platform, developers who use our infrastructure to create their businesses, and creators of the books, music, films, games and other content we sell through our websites. We believe that our greatest contribution to the good of society comes directly from these core business activities.
At Amazon, we work hard to ensure that every Amazon product our customers buy is made in a way that ensures respect for the rights of workers in Amazon’s supply chain and throughout our operations.
Our teams work on a continuous improvement model, researching and identifying risks in places where we source and operate, and designing programs to ensure that we build the capability to understand and mitigate those risks.
Amazon is strongly committed to conducting our business in a lawful and ethical manner, including engaging with suppliers that are committed to the same principles. We require suppliers in our manufacturing supply chain to comply with our Supply Chain Standards.
Amazon also expects our suppliers to hold their suppliers and subcontractors to the standards and practices covered by our Supplier Code of Conduct. Our products must be manufactured in a manner that meets or exceeds the expectations of Amazon and our customers as reflected in our Supplier Code of Conduct.
Customer Service Associate Responsibilities For Amazon Jobs Montreal
Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.
Customer Service Associate Requirements For Amazon Jobs Montreal
1+ years of customer service experience, preferably in a related field.
Successful completion of provided training.
Proficient computer skills.
Experience with CRM preferred.
Proficient with MS Office suites.
Excellent phone etiquette.
Outstanding communication skills, both verbal and written.
Strong people skills.
Ability to sit at a desk for extended periods.
Customer Service Associate Skills For Amazon Jobs Montreal
Persuasive Speaking Skills.
Ability to Use Positive Language.
Clear Communication Skills.
Customer Service Associate Benefits For Amazon Jobs Montreal
Creating loyal customers through good customer service can provide businesses with lucrative long-term relationships.
Improve public image.