Urgent Vacancy Work From Home Jobs in Brampton For Customer Service Representative
Job Description
Work From Home Jobs in Brampton, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.
Job Details
Hiring Organization
Ardene
Post Name
Customer Service Representative
Qualification
12th Pass, Any Graduate
Industry
Private
Employment Type
Full Time
Work Hours
8 Hours
Salary
CAD 18 To CAD 20 Per Hour
Job Location Type
Work From Home
About Organization
We’re the ultimate destination in North America and beyond for head to toe apparel, footwear, and accessories – all at the best prices. We started as an accessories and jewelry retailer. Today, we’re on a whole new level, with over 300+ stores in Canada, the USA and internationally – not to mention ardene.com and the Ardene app.
We believe that fashion shouldn’t be exclusive or intimidating – it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.
Ardene values and is committed to practices that are founded on the principles of dignity, independence and equal opportunity for all. We believe in integration and are committed to providing accessible and equitable service to all of our customers and internal and external stakeholders.
Customer Service Representative Responsibilities For Work From Home Jobs in Brampton
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Skills For Work From Home Jobs in Brampton
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Customer Service Representative Requirements For Work From Home Jobs in Brampton
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Customer Service Representative Benefits For Work From Home Jobs in Brampton
You’ll Improve Your Emotional Intelligence.
You’ll Understand a Product Inside and Out.
You’ll Build Transferable Skills.
You’ll Have a Network Within Your Organization.
You’ll Learn How to Effectively Solve Problems.