Customer Service Representative

Urgent Vacancy Canadian Companies Work From Home For Customer Service Representative
Job Description
Canadian Companies Work From Home, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer service representatives help customers with complaints and questions.
Give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Job Details

Hiring Organization
Sitel St. Catharines

Post Name
Customer Service Representative

Any Graduate


Employment Type
Full Time

Work Hours
8 Hours

CAD 2300 To CAD 2500 Per Month

Job Location Type
Work From Home

About Organization
Engagement is a direct outcome of the empathy created when teams — invested in the delivery of your brand promise — work with a deep understanding of your customers and their unique needs.
By bringing people, data and technology together, we help you reimagine your customer experience, creating compelling experiences for your customers in the moments that matter most.
Your customer experience is delivered and shaped by your employees. Your employees also know more about your customers and understand their needs. Leverage Sitel® MAX (My Associate Experience) and its employee-centric culture and programs to empower your teams and gain knowledge from the field.
At Sitel Group, we believe that the employee experience is the customer experience. That’s why we have built Sitel MAX, our people-centric and talent-driven program to transform the associate experience at Sitel Group.
Job Responsibilities For Canadian Companies Work From Home

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Job Skills For Canadian Companies Work From Home

Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

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