Urgent Vacancy Work From Home Jobs Edmonton For Customer Service Representative
Work From Home Jobs Edmonton, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Customer Service Representative
CAD 24 To CAD 25 Per Hour
Job Location Type
Work From Home
Affinity is a full-service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long-term relationships that foster a mutually beneficial partnership.
We believe you should know everything that we know, so as partners, we would be transparent about all areas of our business. We put your interests first and do what is best for you. Our flexible policies empower you to make the right decisions without rushing through the process.
As our partnership grows, we capture the intellectual knowledge that you shared with us and invest it in saving your time and driving efficiency. We stay agile through the utilization of the best tools and technology in the industry to keep us connected, so you have access to the most updated resources at all times.
We foster a work environment in which all differences are recognized, valued, and respected. Our services include staffing, where we help our clients recruit IT employees & IT contractors, and consulting, where we deliver IT projects and service outcomes.
Job Responsibilities For Work From Home Jobs Edmonton
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Job Skills For Work From Home Jobs Edmonton
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.