Customer Service Representative

Urgent Vacancy Work From Home Jobs Ottawa For Customer Service Representative 
Job Description
Work From Home Jobs Ottawa, Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Job Details

Hiring Organization
iMarketing Solutions Group

Post Name
Customer Service Representative

Qualification
12th Pass, Any Graduate

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
CAD 3200 To CAD 3300 Per Month

Job Location Type
Work From Home

About Organization
As an industry leader for over 30 years, iMarketing is North America’s preeminent integrated marketing services company. We bring integrated direct marketing products, services and expertise to bear for our clients in the not for profit, political & association sectors.
At iMarketing, we understand that every audience and every campaign is unique. That’s why we help you connect with every member of your audience on an individual level that will inform, engage, and drive them to action.
iMarketing utilizes organic lead generation techniques traditionally used in corporate marketing to build your database. We model both online and offline behavioural data to determine the best way to best engage your constituency online.
Data modelling is at the heart of everything that iMarketing offers. We use transactional, psychographic, demographic and behavioural models to enhance your database. Our data modelling allows us to most efficiently identify your next new supporter or your next best donor.
Starting with an analysis of your database, iMarketing builds a model of individuals most likely to give over the phone using transactional, psychographic, behavioural and demographic overlays. Our proven targeted messaging, coupled with powerful data models and a live fulfillment system, ensure you optimize your data.
Job Responsibilities For Work From Home Jobs Ottawa

Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Job Requirements For Work From Home Jobs Ottawa

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.

Job Skills For Work From Home Jobs Ottawa

Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

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