Customer Service Representative

Urgent Vacancy Work From Home Jobs in Canada From India For Customer Service Representative
Job Description
Work From Home Jobs in Canada From India, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer service representatives, customer service advisors, or customer service associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Customer service representatives answer questions or requests from customers or the public. 
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.
Job Details

Hiring Organization
Shoppers Drug Mart

Post Name
Customer Service Representative

Any Graduate


Employment Type
Full Time

Work Hours
8 Hours

CAD 17 To CAD 21 Per Hour

Job Location Type
Work From Home

About Organization
Shoppers Drug Mart Inc. (named Pharmaprix in Quebec) is a Canadian retail pharmacy chain based in Toronto, Ontario. It has more than 1,300 stores in nine provinces and two territories.
The company was founded by pharmacist Murray Koffler in 1962; the Koffler family still retains ownership of the Super-Pharm pharmacy, which has locations in Israel, Poland, and formerly in China .
Super-Pharm’s logo is similar to that of Shoppers Drug Mart, which was created by the artist Sylvain Liu. It also uses some of the same private-label brands, such as Life Brand and Quo.
Brampton-based Loblaw Companies Limited acquired Shoppers Drug Mart for $12.4 billion in cash and stock. By early Shoppers had over 1,300 locations in Canada.
At the age of twenty, Murray Koffler inherited two Koffler’s Drugs pharmacies, first at 376 College Street and second on Bathurst Street north of St. Clair Avenue West, then opened a suburban location at Don Mills Centre on the advice of E.P. Taylor.
Koffler’s had grown to a chain of 17 pharmacies, which he renamed “Shoppers Drug Mart”. The first store named “Shoppers Drug Mart” was at Shoppers World Danforth from which it derived the name.
Job Responsibilities For Work From Home Jobs in Canada From India

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Job Requirements For Work From Home Jobs in Canada From India

Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Job Skills For Work From Home Jobs in Canada From India

Communication skills. Service reps should be pleasant and empathetic while they’re interacting with customers.
Competent technical knowledge.
Ability to multitask.
Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. 
Ability to Use Positive Language.
Clear Communication Skills.
Taking Responsibility.

Job Benefits For Work From Home Jobs in Canada From India

You’ll Improve Your Emotional Intelligence.
You’ll Understand a Product Inside and Out.
You’ll Build Transferable Skills.
You’ll Have a Network Within Your Organization.
You’ll Learn How to Effectively Solve Problems.
You’ll develop your emotional intelligence.
You’ll learn your product or service, inside and out.
You’ll build transferable Skills.
You can educate customers without selling.
You can develop a side project.
You’ll learn how to effectively solve problems.

Apply Now

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