Customer Service Specialist

Urgent Vacancy Part Time Jobs Toronto For Students For Customer Service Specialist
Job Description
Part Time Jobs Toronto For Students, We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Customer service specialists process complaints and issues related to products or services. They help customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well. They generally work in office environments, call centers, or from their homes.
Job Details

Hiring Organization
Rogers Communications Inc.

Post Name
Customer Service Specialist

Qualification
12th Pass, Any Graduate

Industry
Private

Employment Type
Part Time

Work Hours
4 Hours

Salary
CAD 16 To CAD 18 Per Hour

Location
Toronto, Ontario, Canada M4Y 2Y5

About Organization
We here for Canadians each and every day, proudly connecting them to a world of possibilities and the moments that matter most in their lives. we have grown to become a leading technology and media company that strives to provide the very best in wireless, residential, and media to Canadians and Canadian businesses.
We hit the milestone of six decades of being here for Canada. Rather than celebrating by looking back, we chose to look forward and used our 60th Anniversary as a reason to come together like never before to support our communities through a year like no other.
Ted Rogers believed in the power of communication to enlighten, embolden, and entertain. With a small loan, he followed in his father’s footsteps, purchasing a radio station which would launch a company to connect Canadians across the country.
Our customers inspire everything we do – from delivering the best in entertainment and connected home, to the next generation of wireless services. Being one team is the heart of our success. 
We invest in our people to unleash their potential, offer challenging careers, celebrate diversity and create opportunities to grow. Together, we lift communities, tackle social issues, and fuel local economies. It’s about making more possible – and that’s why we’re here.
Job Responsibilities For Part Time Jobs Toronto For Students

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.

Job Skills For Part Time Jobs Toronto For Students

Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking

Job Requirements For Part Time Jobs Toronto For Students

Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
The ability to speak a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills.

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