Customer Support Executive

Urgent Vacancy Jobs in Brampton Kijiji For Customer Support Executive
Job Description 
Jobs in Brampton Kijiji, Also known as a customer service executive, customer support executives manage a team of customer support representatives and maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Job Details

Hiring Organization
Kijiji

Post Name
Customer Support Executive

Qualification
12th Pass, Any Graduate

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
CAD 12 To CAD 15 Per Hour

Location
Toronto, Ontario, Canada M4B 1B3

About Organization
Kijiji.ca (/kiːˈdʒiːdʒiː/ kee-JEE-jee; Swahili pronunciation: [kiˈʄiʄi], village) is a Canadian online classified advertising website and part of eBay Classifieds Group, which was acquired by Adevinta.

It operates sections for cities and urban regions, for posting local advertisements. Kijiji was launched as an eBay subsidiary and become part of the eBay Classifieds. The Kijiji brand is used in more than 100 cities in Canada and with kijiji.it in Italy, while eBay Classifieds websites are available under different brands in other countries.

The Canadian and Italian websites are managed by Dutch company Marktplaats BV, which is also part of eBay Classifieds Group. Kijiji is the most popular online classifieds service in Canada and draws more traffic compared to competitor Craigslist in that country.

The New York Times referred to Kijiji’s Canadian site as representing “one of the few online brands that fizzled in the United States but found success elsewhere.” Kijiji was made available to selected cities in the United States however the brand was changed to eBay Classifieds.

Kijiji offers similar services and is seen as a competitor to Craigslist, with the biggest differences being that Kijiji has an extensive pets section, as well as a more modern interface.
Job Responsibilities For Jobs in Brampton Kijiji

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Job Skills For Jobs in Brampton Kijiji

Persuasive Speaking Skills.
Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.

Job Requirements For Jobs in Brampton Kijiji

Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.

Job Benefits For Jobs in Brampton Kijiji

You’ll develop your emotional intelligence.
You’ll learn your product or service, inside and out.
You’ll build transferable Skills.
You can educate customers without selling.
You can develop a side project.
You’ll learn how to effectively solve problems.

Apply Now

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