Customer Support Executive

Urgent Vacancy Entry Level Work From Home Jobs Edmonton
Job Description
Entry Level Work From Home Jobs Edmonton, Also known as a customer service executive, customer support executives manage a team of customer support representatives and maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service.
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Job Details

Hiring Organization
Money Mart

Post Name
Customer Support Executive

12th Pass, Any Graduate


Employment Type
Full Time

Work Hours
8 Hours

CAD 3500 To CAD 4000 Per Month

Job Location Type
Work From Home

About Organization
We are a financial services company that began with the belief of putting people first. From the moment we first opened our doors, to the company we are today – we have always stood by our goal to set the highest standards for customer service, convenience, and quality financial products and services.
Protecting your private information is our priority. This statement of Privacy applies to and Money Mart and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Money Mart include The Money Mart website is a Loan and Consumer Services site. By using the Money Mart website, you consent to the data practices described in this statement.
Money Mart may, from time to time, contact you on behalf of external business partners about a particular offering that may be interest to you.* In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Money Mart may share data with trusted partners to help perform statistical analysis, send you email or postal mail,
Information about your computer hardware and software may be automatically collected by Money Mart. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Money Mart website.
Job Responsibilities For Entry Level Work From Home Jobs Edmonton

Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Job Requirements For Entry Level Work From Home Jobs Edmonton

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.

Job Skills For Entry Level Work From Home Jobs Edmonton

Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.

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