Help Desk Technician

Urgent Vacancy Indeed Jobs in Canada For Help Desk Technician 
Job Description
Indeed Jobs in Canada, We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software.
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.
Job Details

Hiring Organization
SSI

Post Name
Help Desk Technician

Qualification
Any Graduate

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
CAD 45000 To CAD 55000 Per Year

Location
Victoria, British Columbia, Canada V8T 5M3

About Organization

SSI makes it easy to solve the shipbuilding industry’s unique challenges by empowering shipbuilders to focus on the business of shipbuilding. We realize the rapidly evolving technologies that define the future of the industry and understand how to implement them specifically for shipbuilders.
For over 30 years, our team has been globally recognized for our specific solutions for the design, engineering, construction, and maintenance of shipbuilding projects. For more than 17 years Darren has met with shipbuilders around the world, developing an in-depth understanding of industry challenges and global best practices.
In response to shipbuilders’ call for true concurrent engineering capabilities, he co-invented the company’s Database Driven Relational Object Modeling software technology, now at the heart of SSI’s products. Today, he brings a rare blend of technology expertise and industry knowledge to bear on SSI’s sales, marketing, and operations activities.

Denis has been internationally recognized for his published blogs, articles, and papers and continues to provide insights on innovative solutions for the marine industries. He has worked hand in hand with industry partners and SSI’s clients around the world to solve their most difficult business and technology challenges.

Help Desk Technician Responsibilities For Indeed Jobs in Canada

Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.

Help Desk Technician Skills For Indeed Jobs in Canada

A strong working knowledge of computer systems, hardware, and software.
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
An openness to learning new technologies.

Help Desk Technician Benefits For Indeed Jobs in Canada

Organize high volumes of requests in a centralized system.
Consolidate interactions into one thread.
Maintain customer service standards.
Context of previous customer communications.

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