Jobs at Google in Canada For Freshers
Organization Name : Google
Post Name : Support Engineer
Employment Type : Full Time
Qualification : Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : Fresher
Salary : CAD 1500 To CAD 2500 Per Month
Location : Toronto, Ontario, Canada M4B 1B3
The Google story begins in 1995 at Stanford University. Larry Page was considering Stanford for grad school and Sergey Brin, a student there, was assigned to show him around.
By some accounts, they disagreed about nearly everything during that first meeting, but by the following year they struck a partnership. Working from their dorm rooms, they built a search engine that used links to determine the importance of individual pages on the World Wide Web. They called this search engine Backrub.
Soon after, Backrub was renamed Google (phew). The name was a play on the mathematical expression for the number 1 followed by 100 zeros and aptly reflected Larry and Sergey’s mission ‘to organise the world’s information and make it universally accessible and useful.’
We are looking for a dedicated support engineer to ensure that our customers’ technical queries are resolved in a timeous and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.
To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with exceptionally high standards in customer support.
Support Engineer Responsibilities
Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
Assisting customers with account setup and application installations.
Ensuring optimal application functionality by configuring networks.
Troubleshooting IT issues by asking customers targeted questions.
Providing customers with step-by-step guidance to resolve technical problems.
Following up on technical queries and providing prompt feedback.
Prioritizing customer queries and escalating serious technical issues to IT developers.
Documenting error reports and monitoring performance metrics.
Relaying application functionality feedback from customers to IT developers.
Compiling IT instruction manuals and useful IT support resources.
Support Engineer Requirements
In-depth knowledge of Windows, Linux, and Mac OS environments.
Proficiency in remote desktop and helpdesk software, such as Freshdesk and Zendesk.
Advanced knowledge of IT software, hardware, and network setup.
Exceptional ability to prioritize and diagnose IT problems.
Extensive experience in resolving customer IT queries.
Proficiency in documenting processes and monitoring performance metrics.
Ability to relay important application feedback to IT developers
Exceptional written and verbal communication skills.
Support Engineer Skills
Knowledge of development methodologies.
Excellent communication skills – good interpersonal and influencing skills.
Sound problem-solving and decision-making skills.
Be service-oriented and customer-focused.
Thrive under pressure.
Phone No. : (650) 253-0000
E-Mail Id : [email protected]