Urgent Vacancy Work From Home Jobs Montreal For Member Service Representative
Job Description
Work From Home Jobs Montreal, We are looking for a motivated member service representative to be the first point of contact for all membership-related questions, requests, and concerns. The member service representative’s responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.
To be successful as a member service representative you should have strong customer service skills and enjoy working with people. A top-notch member service representative should be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.
A membership representative is responsible for assisting clients and customers with their inquiries and concerns and processing their membership requests for organizations and agencies. Membership representatives sell membership services to the customers, process their orders, and post their payments in the database.
The member service representative’s responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions. To be successful as a member service representative you should have strong customer service skills and enjoy working with people.
Job Details
Hiring Organization
Caisse Desjardins du Quartier-Latin de Montréal
Post Name
Member Service Representative
Qualification
Any Graduate
Industry
Private
Employment Type
Full Time
Work Hours
8 Hours
Salary
CAD 16 To CAD 20 Per Hour
Job Location Type
Work From Home
About Organization
The Desjardins Group (French: Mouvement Desjardins) is a Canadian financial services cooperative and the largest federation of credit unions (French: caisses populaires) in North America. It was founded in Lévis, Quebec by Alphonse Desjardins. While its legal headquarters remains in Lévis, most of the executive management, including the CEO, is based in Montreal.
Desjardins Group consists of 293 local credit unions operating 1,032 points of service and serving more than seven million members and clients, mostly in the provinces of Quebec and Ontario.
In addition to retail banking, the Group has over twenty subsidiaries offering products and services related to insurance (Desjardins Financial Security, Desjardins General Insurance), real estate (Complexe Desjardins), venture capital funds (Desjardins Venture Capital), and brokerage (Desjardins Securities).
The Desjardins Group, through subsidiary Développement international Desjardins, is also active in over 30 developing countries through technical assistance programs and various investments.
Job Responsibilities For Work From Home Jobs Montreal
Answering phone calls and written questions, concerns, and complaints regarding membership.
Providing information on membership fees, policies, processes, benefits, products, and services.
Actively listening to members and identifying their needs.
Recommending and cross-selling products and services to members and potential members.
Investigating and resolving or escalating membership and payment issues.
Assessing member eligibility and processing payments, applications, and requests.
Documenting all inquiries and maintaining accurate membership records.
Job Requirements For Work From Home Jobs Montreal
Customer service experience required.
Sales experience beneficial.
Strong attention to detail.
Computer literate.
Job Skills For Work From Home Jobs Montreal
Customer service experience required.
Sales experience beneficial.
Excellent communication skills, both written and verbal.
Good listening and interpersonal skills.
Strong attention to detail.
Excellent communication skills, both written and verbal.
Good listening and interpersonal skills.
Computer literate.
Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.
Job Benefits For Work From Home Jobs Montreal
You’ll develop your emotional intelligence.
You’ll learn your product or service, inside and out.
You’ll build transferable Skills.
You can educate customers without selling.
You can develop a side project.
You’ll learn how to effectively solve problems.