Call Center Job For Fresher
Job Details
Organization Name : Numeris
Post Name : Call Center
Employment Type : Full Time
Qualification : 12th Pass, Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : Fresher
Job Location Type : Work From Home
Salary : CAD 15 To CAD 20 Per Hours
Location : Richmond, British Columbia, Canada V6V 2X8
About Organization
Understanding Canadians’ media consumption: who, what, where when and how we watch or listen. Numeris is a leading data company providing audience data and insights capturing media behaviours in a cross-media world for the Canadian media industry. As a not-for-profit Joint.
Industry Committee (JIC), Numeris leads the development and delivery of audience measurement solutions answering the needs of the Canadian media industry and aligned with global standards.
Today, with more and more content available and more and more ways of accessing it, consumers are everywhere, constantly jumping from one platform or device to another, making it challenging to understand the true consumer journey and audience behaviours of video, audio or cross-media.
As a leader in cross-platform, cross-media measurement in Canada, Numeris is uniquely positioned to design and deliver best-in-class audience measurement solutions specifically developed to offer a complete understanding of video and audio audience behaviours, by platform and device.
Fully compliant with Canadian privacy and data protection laws, Numeris uses sophisticated data tracking and measurement technologies to holistically measure linear and digital consumption by demographic, market and device. We provide our clients transparent, standardized and relevant.
Characteristics of audience behaviours to better inform mixed media planning, audience targeting and content optimization.
Job Description
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Call Center Responsibilities
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Call Center Requirements
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Call Center Skills
Effective Communication Skills. The nature of the work demands good communication skills.
Knowledge Retention and Recall.
Ability to Handle Pressure.
Speed and Efficiency.
Creative Problem Solving.
Emotional Stability.
Empathy.
Organizational Ability.