Urgent Customer Service Representative Job Opening From Home
Organization Name : Action Furnace, Inc.
Post Name : Customer Service Representative
Employment Type : Full Time
Qualification : Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : 1 Year
Job Location Type : Work From Home
Salary : CAD 39 To CAD 45 Per Hours
Location : Calgary, Alberta, Canada T2G 4P7
Action Furnace has built the only dedicated customer experience support team in Alberta. This team is available to answer any questions you could have about your home comfort system.
We have fully stocked trucks and technicians available should you require our services. From installs and repairs to annual maintenance on your home comfort system, our team of trained professionals is here when you need us.
It is important to work with a company that stands behind its service. This is why we offer the best warranties and guarantees in the industry. You can trust our team to give honest advice by showing you all your options and only recommending what’s best for you.
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Customer service representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Customer service representatives answer questions or requests from customers or the public.
Customer Service Representative Responsibilities
Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Customer Service Representative Requirements
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Customer Service Representative Skills
Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
Ability to Use Positive Language.
Clear Communication Skills.
Attention to Detail.
Active Listening Skills.
Improving Customer Experience.
Building Customer Loyalty.
Bilingual Customer Support.
Customer Service Representative Benefits
You’ll Improve Your Emotional Intelligence.
You’ll Understand a Product Inside and Out.
You’ll Build Transferable Skills.
You’ll Have a Network Within Your Organization.
You’ll Learn How to Effectively Solve Problems.
Address: 4086 Ogden Rd SE, Calgary, AB T2G 4P7, Canada
Contact Number : +1 403-288-4004
Email ID : [email protected]