Urgent Customer Care Advisor Job From Home
Organization Name : Northbridge Insurance
Post Name : Customer Care Advisor
Employment Type : Full Time
Qualification : Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : 2 Year
Job Location Type : Work From Home
Salary : CAD 18 To CAD 22 Per Hour
Location : Toronto, Ontario, Canada M4B 1B3
Northbridge Financial Corporation is a leading commercial property and casualty insurance group that has helped protect Canadian businesses for 100 years. We offer a wide range of innovative solutions through our Northbridge Insurance, TruShield Insurance, and Federated Insurance brands.
We’re proud to be 100% Canadian, and are wholly owned by Fairfax Financial Holdings Limited. We’re passionate about protection, prevention and progress – for our customers, and in our communities.
Our exceptional service and extensive offerings help Canadian businesses succeed, while our enthusiastic team works to support and uplift our neighbours from coast to coast to coast.
Service advisors are the point of contact between customers who bring their vehicles into an auto dealership for repair and the technicians who provide services to the vehicle. As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed.
Service advisors can be found in new and used car dealerships and often work in an office setting. Automotive technicians or employees at a car dealership may become service advisors, and these professionals may eventually become dealership or automotive-repair managers.
At a minimum, high school automotive training is desirable, but college study is preferred by most employers. To become a service advisor, you must have significant experience in the automotive field. It’s also necessary to have strong communication skills to provide effective services to customers.
Customer Care Advisor Responsibilities
Greet customers and offer excellent customer service from intake to release of their vehicles.
Determine and diagnose car issues based on customer description and vehicle condition.
Translate customer-reported problems to actionable work orders for technicians to complete.
Order necessary parts from suppliers and double-check that they are delivered to technicians.
Ensure that automotive work provided to customers meets company quality standards.
Invoice and collect payment from customers for services rendered.
Handle and resolve customer complaints regarding services.
Maintain customer records and enter data into computer databases.
Customer Care Advisor Skills
Secondary education in the automotive field or equivalent work experience.
Strong communication skills and the ability to translate customer needs to workable technician orders.
Basic knowledge of computer programs including word processing and database tools.
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly.
Exceptional customer service skills based on experience.
Continuing education and knowledge acquisition on the function and repair of newer vehicles.
Basic mathematics skills to prepare and process bills and customer payment.
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge.
Creating loyal customers through good customer service can provide businesses with lucrative long-term relationships.
Improve public image.