Work From Home Jobs in Mississauga Without Investment

 Urgent Customer Service Job From Home
Job Details

Organization Name : Canadian Imperial Bank of Commerce
Post Name : Customer Service
Employment Type : Full Time
Qualification : Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : 1 Year
Job Location Type : Work From Home
Salary : CAD 25 To CAD 35 Per Hour
Location : Mississauga, Ontario, Canada L5P 1C4

About Organization
The Canadian Imperial Bank of Commerce (CIBC; French: Banque Canadienne Impériale de Commerce) is a Canadian multinational banking and financial services corporation headquartered in Toronto, Ontario. The bank is headquartered at Commerce Court in the city’s Financial District.

CIBC’s Institution Number (or bank number) is 010, and its SWIFT code is CIBCCATT. It is one of two Big Five banks founded in Toronto, the other being the Toronto-Dominion Bank. The Canadian Imperial Bank of Commerce was formed through the of the Canadian Bank of Commerce (founded in ) and the Imperial Bank of Canada (founded in ), the largest merger between chartered banks in Canadian history.

The bank has four strategic business units: Canadian Personal and Business Banking, Canadian Commercial Banking and Wealth Management, U.S. Commercial Banking and Wealth Management, and Capital Markets. It has international operations in the United States, the Caribbean, Asia, and United Kingdom; Globally. CIBC serves more than eleven million clients, and has over employees. The company ranks at number on the Forbes Global listing.
Customer Service Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Many companies also provide self-service support, so customers can find their own answers at any time day or night.
Customer Service Responsibilities

Manage large amounts of incoming phone calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Customer Service Requirements

Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Customer Service Skills

Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.
Patience. There’s a reason why patience is a virtue.
Attentiveness.
Clear Communication Skills.
Knowledge about the Products.
Ability to Use Positive Language.
Acting Skills.
Time Management Skills.
Ability to ‘Read’ Customers.

Customer Service Benefits

Creating loyal customers through good customer service can provide businesses with lucrative long-term relationships.
Customer loyalty.
Increase profits.
Customer recommendations.
Increase conversion.
Improve public image.
You’ll Improve Your Emotional Intelligence.
You’ll Understand a Product Inside and Out.
You’ll Build Transferable Skills.
You’ll Have a Network Within Your Organization.
You’ll Learn How to Effectively Solve Problems.

Apply Now

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