Urgent Job Customer Service Representative – Temporary Full Time (VC)
Job Details
Organization Name : Bill Gosling Outsourcing
Post Name : Customer Service Representative
Employment Type : Full Time
Qualification : Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : Fresher
Salary : CAD 20 To CAD 35 Per Hour
Location : London, Ontario, Canada N5V 0A2
About Organization
Some time ago, we realized that the “Allied International Credit” name did not say much about who we were and what we offered. After about 60 years, we decided to re-brand with a name that we felt resonated with who we were as a company and how we operate.
Over the last few decades, it has been strikingly clear that our people and the way we work have been the driving force of our company. We were also inspired by the book “Gung Ho” and its story of “The Gift of Goose” itself, which lead us to our name today.
But aside from our quirky name and story of how it came to be, you can also count on a different experience when working with Bill Gosling. You can always expect trust and transparency in the way we work. Our agile-solution-based strategies will help you take your business further, and you can always count on us for certainty of supply to keep your business running through any situation.
Job Description
A customer care representative, also known as a customer service representative, facilitates the relationship between companies and their clients. Though their responsibilities vary based on the company they work for, most representatives are responsible for answering customer questions and addressing their concerns.
They may work on-site at the company, from a call center, or from a home office. An important part of their job is to resolve problems that customers may have, but they must know when to refer advanced issues to members of the management team.
A customer care representative usually has at least a high school diploma. Because many companies have established procedures for handling customer complaints, most provide on-the-job training of their policies and protocols.
Customer service representatives need to have basic computer skills because they are often required to maintain digital records of their contact with customers and the outcomes of their interactions. A good customer care representative is patient and detail-oriented.
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Customer Service Representative Responsibilities
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Skills
Market knowledge
Product knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking