Customer Service Job No Experience
Job Details
Organization Name : Randstad Canada
Post Name : Customer Service
Employment Type : Full Time
Qualification : 10th Pass, 12th Pass
Industry : Private
Work Hours : 8 Hours
Job Experience : Fresher
Job Location Type : Work From Home
Salary : CAD 15 To CAD 20 Per Hours
Location : Toronto, Ontario, Canada M5G 2C8
About Organization
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. we helped more than 2.5 million candidates find a meaningful job with our almost 250,000 clients.
Furthermore, we trained over 300,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. Randstad had on average 38,820 corporate employees and generated revenue of € 23.8 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.
Randstad N.V. is listed on the NYSE Euronext. For more information.This is a story about entrepreneurship, dedication and job satisfaction. Back, the world of Randstad was no more than one old bicycle, two student rooms and 500 Dutch guilders. But Frits Goldschmeding (founder) and Ger Daleboudt had big plans.
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed rather than just meet expectations.
Customer Service Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Requirements
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Customer Service Skills
Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.