Customer Service Job For Fresher
Job Details
Organization Name : Sleep Country Canada
Post Name : Customer Service
Employment Type : Full Time
Qualification : 12th Pass, Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : Fresher
Job Location Type : Work From Home
Salary : CAD 15 To CAD 20 Per Hours
Location : Ottawa, Ontario, Canada K1A 0K2
About Organization
Sleep Country Canada Holdings Inc. is a Canadian mattress retailer and with over 250 stores operating in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island and Nova Scotia, the company was ranked one of the top 50 companies to work for in Canada by the Globe and Mail.
It is best known for its radio jingle, “Why buy a mattress anywhere else? Ding!” Sleep Country USA (now called Mattress Firm), an unaffiliated company, uses the same jingle, the three partners Christine Magee, Stephen K. Gunn and Gordon Lownds launched the first four Sleep Country locations in Vancouver.
The chain had expanded to Toronto with 19 new stores. Growth continued at quick rate. the company had 72 stores in six regional markets and an estimated 40% of the market in regions where it operated. Sleep Country converted into an income trust, and raised nearly CA$130 million in an initial public offering.
In January the company Dormez-vous Sleep Centres Inc. with five stores in Montreal. In March it added 32 stores in the US through an acquisition of Sleep America Inc., a mattress retailer in Arizona. On August 14, The Canadian Press reported that two Toronto-based investment firms, Birch Hill Equity Partners Management Inc.
And Westerkirk Capital Inc., made a friendly takeover offer worth $356 million (CAD) for all the units of the Sleep Country Canada Income Fund, the parent company of Sleep Country Canada.This offer was accepted. the company went public again, in an IPO on the Toronto Stock Exchange raising $300 million. Its new ticker symbol was “ZZZ”.
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations
Customer Service Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Requirements
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Customer Service Skills
Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.