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Inbound Customer Service Specialist Permanent Work From Home Available
Job Details

Organization Name : Optima Communications International Inc
Post Name : Customer Service Specialist
Employment Type : Full Time
Qualification : Any Graduate
Job Location Type : Work From Home
Industry : Private
Work Hours : 8 Hours
Job Experience : Fresher
Salary : CAD 19 To CAD 32 Per Hours
Location : Toronto, Ontario, Canada M5J 2L7

About Organization
We are a company of talented individuals, who define the scope of our capabilities. Constant focus on the SCOPE of our company values is what creates strong long-term business results for our clients. Optima began in 1992 as a state-of-the-art boutique contact centre.

And now, more than 25 years later, we’re still owned and operated by the same key people. We’re proud to say we’ve grown continuously, meeting our clients’ evolving needs. Today, Optima operates a bilingual network in excess of 500 workstations through three sites in Toronto (ON), Whitby (ON) and Montreal (QC).

As Customer Relationship OptimizationTM experts, we operate as a seamless extension of your organization. We can take over specific parts of your customer contact management process or handle the entire function on a turnkey basis.

Deliver optimum business results through creative program design, quality customer service and value-added servicing for a select group of long-term clients. Our mission may be easy to articulate, but its attainment requires everyone at Optima to live by the full SCOPE of Our Values and the principles that govern all that we do.
Job Description
We are looking for a Customer Support Specialist for our team. To excel in this role, you should be excellent in verbal and written communication. You are expected to have a thorough knowledge of the products and services offered by the company.

You will be in direct contact with the customers. You also will be accountable to troubleshoot any problem and issues occurring to the customers regarding the products in a timely fashion.

If you consider yourself suitable for this role, please do apply. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Responsibilities

Maintain a good relationship between customers and the company.
Provide detailed information about the products and services offered to the customers.
Communicate effectively with the customer support team.
Open and maintain customer account with all the desired account information.
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
Propose potential products or services to top management to gather customer information and analyze customer needs.
Achieve sales targets productively.
Train the junior staff on improving customer satisfaction.
Handle and manage surveys in regards to resolving customer service problems.
Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Skills

Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking

Apply Now

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